Winter Shipping Policy
- We will not ship when Destination Temps are below 25 Degrees F
- Live Delivery is Not Guaranteed when Destination Temps are below 45 Degrees F
If you are ordering crickets, superworms, or any other live product during the winter, you need to be realistic: we’re trying to ship a live product through sub 30 degree temperatures affordably.
We take extra measures during the winter to try and increase their chances of survival. However, history has proven that customers are 4x more likely to receive perished crickets when shipped in the winter. This is fact.
Shipping in the winter has always been our biggest challenge. And every other crickets vendor has the same problem. No one wants to send you dead crickets. We want to provide you with excellent service, because we know you care about your pet. But the reality is we can’t control the weather. And there’s only so much packaging we can do before we have to increase our costs.
We still have success shipping in the winter.
If you decide to order for a winter delivery, here's what you can do on your end to ensure you receive happy, healthy live products:
- You MUST be home to accept the delivery. The live product cannot be left outside in the freezing temperatures, or it's certain they won't survive.
- If we ship with the Post Office, we highly highly highly recommend that you communicate with your post office. And that you ask them to hold the package for pick up.
- If there is a problem, we must be notified within 24 hours of receiving the live product.
Dead crickets or superworms don't do you (the customer), or us (the cricket grower) any good. So let's work together to ensure your live product survives the transit.
"strong="">We can only ship Live Products on Mondays, Tuesdays, and Wednesdays
We want to get your products delivered quickly just as badly as you do. But the reality is that shipping live products isn't the easiest task. And that means we have to be disciplined and strategic when we ship. Otherwise, there's an increased probability that perished crickets will show up on your doorstep. And that doesn't do any good for the customer or shipper.
"strong="">We Ship with The Post Office and with FedEx
We ship with the post office for a few reasons.
- They keep their packages inside their climate controlled buildings. This is a game changer. Instead of leaving the packages out on a dock, they are brought inside the building. Which can drastically increase the survival rate for the crickets and superworms.
- They Deliver on Saturdays. Since they deliver on Saturdays, we're able to ship on Wednesdays. Most packages are delivered within 2-3 business days. So if we ship on Wednesday, that 2-3 day window falls in the same week, which avoids any Sunday transit delays.
- Cost Effective. And one reason why we're able to keep our prices so low is because we use the post office. USPS Priority mail is a great, and reasonable priced service. And any savings we gain, we pass right back to the customer.
The post office is our preferred shipper. But depending on your proximity & time of year, we may upgrade your shipping service to FedEx for these reasons:
- The Post Office is unreliably slow during holidays. The drawback with the post office they don't guarantee delivery dates. They will advertise 2-3 days for their Priority Mail shipments. However, the don't guarantee you package will arrive in 2-3 days. And this becomes painfully obvious during the holidays, specifically between Black Friday and New Years. Which puts us in a tough spot because our preferred shipper with climate controlled facilities is no longer dependable. So we'll ship with FedEx for this reason.
- Faster Shipping/Shorter Transits. Faster shipping and shorter transits have obvious benefits. The live product will get delivered faster, and in a preferred habitat. And FedEx does guarantee their delivery dates, which is beneficial for the customer.
Temperatures are a big consideration when packaging and shipping live products. And at any time, we may decide to postpone deliveries if we feel the live product will not survive the transit. If that is the case, we will make our best effort to contact the customer so that can make other arrangements if desired.
But if the temperatures are too cold, we can package the crickets with heat packs. And if they are too hot, we can package them with cold gel packs.
But either way, we need to keep a close eye on the weather when we get into the extremes. So please keep that in mind when expecting deliveries.