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Shipping FAQ's

We only ship Live Products on Mondays, Tuesdays, and Wednesdays

Before YOU and every other customer collectively sends us disgruntled emails on Monday asking where your order is, please know that we only ship live products on Mondays, Tuesdays, and Wednesdays.  And this isn't because we're lazy.  It's because we need to be proactive, and make sure the live products don't get stuck in transit over the weekend.  If they get stuck over the weekend, there is an increased probability that they will not survive the transit.  And perished animals in your mail box don't do either of us any good.  

When Will Our Order Ship?

Great question.  In fact, it's too great of a question.  This question makes up 80% of our incoming emails!  And all we can think of in the office is what better things we could do with that time.  So here's the nitty gritty breakdown for when your order will ship:

  • If order was placed on a Wednesday, Thursday, Friday, or Saturday then your order will be shipped on the following Monday.

shipping crickets

  • If order was placed on Sunday, or Monday then your order will be shipped on Tuesday.

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  • If order was placed on a Tuesday then your order will be shipped on Wednesday.  

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And please know that these shipping schedules can change depending on Post Office holidays.  But if you still have questions about your shipment, please do not hesitate to email us as contact@thecritterdepot.com.  

Ok Bug-Boy.  But What about The Tracking?

Great question.  We will upload tracking information within 36 hours after the order has shipped.  So if your order ships on Monday, the latest we would update tracking information for your order is by Wednesday morning.  

And What About DOA's?

DOA's (dead on arrival) are a part of the business.  It's not profitable for us to send out deceased animals.  So please know that we take every possible precaution before shipping.  

But we care about our customers, because you're the ones putting us in business.  And we guarantee live delivery.  So if your order does not arrive alive, please let us know.  We will have another order reshipped free of charge on the next shipment date.  

We Ship with The Post Office

We ship with the post office for a few reasons.

  1. They keep their packages inside their climate controlled buildings.  This is a game changer.  Instead of leaving the packages out on a dock, they are brought inside the building.  Which can drastically increase the survival rate for the crickets and superworms.
  2. They Deliver on Saturdays. Since they deliver on Saturdays, we're able to ship on Wednesdays.  Most packages are delivered within 2-3 business days.  So if we ship on Wednesday, that 2-3 day window falls in the same week, which avoids any Sunday transit delays.
  3. Cost Effective. And one reason why we're able to keep our prices so low is because we use the post office.  USPS Priority mail is a great, and reasonable priced service.  And any savings we gain, we pass right back to the customer.  

The post office is our preferred shipper.  However, if you'd like to receive the package through FedEx, or UPS, we can accommodate that request.  But it will accrue additional shipping fees.  

Hot and Cold Temperatures

Temperatures are a big consideration when packaging and shipping live products.  And at any time, we may decide to postpone deliveries if we feel the live product will not survive the transit.  If that is the case, we will make our best effort to contact the customer so that can make other arrangements if desired.  

But if the temperatures are too cold, we can package the crickets with heat packs.  And if they are too hot, we can package them with cold gel packs.  

But either way, we need to keep a close eye on the weather when we get into the extremes.  So please keep that in mind when expecting deliveries.